具体描述
The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people--whether they're coworkers, friends, strangers, or enemies. Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
用户评价
##刘未鹏老师推荐的沟通读物。很通俗易懂，连英文都不难读。前面对大脑皮层的科普知识很有用。
评分##不仅仅是听，还有怎样让人感觉到，有些技巧非常耐人寻味但好意思用吗？
评分##好多道理都挺简单的，多实践！
评分##写得很具体，很实用，不是泛泛而谈。感觉收获挺大的，在人际交往类书籍中，应该算是上层之作了。需要复习，并且转化到实际的生活中。
评分##讲的是如何与人沟通。很棒。核心应该是，理解对方到底在想些什么，在担心些什么。可是很大的问题是，很多时候你并不理解对方，这怎么办呢……？
评分##1.冷静的人=人，烦燥的人=哺乳动物，暴怒的人=爬行动物。 所以不要在自己生气或他人生气时去尝试“讲道理”，那是真正的鸡同鸭讲。当产生情绪时，第一步是冷静下来（承认->接受->改变）。 2.如果你多去想象下别人的不容易，你对别人的宽容会更多
评分##工作和生活上都很有用。
评分##工作和生活上都很有用。
评分##Perceiving is believing. Misperceiving is deceiving. And worse yet, prevents achieving.‖ U know it's okay to be afraid.‖ It doesn't take long for me to get fed up with this kind of book. What a shame.
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