內容簡介
《電子商務:中國視角(第2版 英文版)》共分10章,內容包括認識電子商務、電子商務發展戰略、網絡技術基礎、電子商務網站建設、網絡交易行為、網絡營銷策略、網絡促銷、電子支付、電子商務物流、電子商務安全管理等。
內頁插圖
目錄
Chapter 1 Introduction to E-commerce
1.1 E-commerce Development: Past, Present and Future
1.2 Concept and Classification of E-commerce
1.3 Basic Program Pattern of E-commerce
1.4 Legal Relationship of Participants in E-commerce
1.5 Impact and Role of E-commerce in the Modern Economy
References
Chapter 2 Development Strategy of E-commerce
2.1 Development Strategy of E-commerce and Internet Thinking
2.2 The Environment of E-commerce Development
2.3 Government Development Strategy of E-commerce
2.4 E-commerce Strategy of Enterprise
2.5 Strategy of cross-border E-commerce
References
Chapter 3 E-commerce Technology Foundation
3.1 The Conception and Composition of Internet
3.2 Common Internet Service
3.3 TCP/IP
3.4 Application and Management of Domain Name
References
Chapter 4 E-cornmerce Website Construction
4.1 The General Design
4.2 Software and Hardware for Website Design
4.3 Website Content Construction
4.4 Investment Budget on Website
References
Chapter 5 Internet Trading Behavior
5.1 Overview of Internet Trading Behavior
5.2 PurcHasing Behavior of Internet Consumers
5.3 Online Trading Behavior
5.4 E-government Procurement
References
Chapter 6 E-marketing
6.1 Segmentation of E-marketing
6.2 Target Market Positioning
6.3 Branding Strategy of E-marketing
6.4 Pricing Strategy in E-marketing
6.5 Channel Strategy of E-marketing
6.6 E-marketing Service Strategy
6.7 Marketing Strategy of Mobile E-commerce
References
Chapter 7 Online Promotion
7.1 ConcePt, Classification and Functionality of Online Promotion
7.2 Implementation Procedure of Online Promotion
7.3 Online Advertising
7.4 Website Promotion
7.5 New Ways of Online Promotion
References
Chapter 8 Electronic payment
8.1 The Traditional Mode of Payment
8.2 Electronic Payment
8 3 Two International Security Protocols in Electronic Payment Systems
8.4 Electronic Banking
8.5 The Third Party Payment
8.6 P2P Lending
8.7 To strengthen Guidance, and Promote the Rapid Development of Electronic Payment in China
References
Chapter 9.E-Commerce Logistics
9.1 Overview of E-commerce Logistics
9.2 E-commerce Logistics Model
9.3 E-commerce Logistics Technology
9.4 The Internet of Things
References
Chapter 10 Security Management in Network Transactions
10.1 Fundamental Ways in Analyzing the Risks and Administration in Network Transactions
10 2 Client Authentication Technology
10 3 Preventing Intrusion by Hackers
10.4 The safety Management System of the Network Trading
10.5 Legal Protection of E-commerce Transaction Security
References
前言/序言
From 2012 (the publication year of the first edition) to 2016, the emphasis on Ecommerce has far exceeded people's expectation. Prime Minister Li Keqiang mentioned three times developing E-commerce in Chinese government's Annual Work Report. The State Council has published dozens of document to urge on the development of Ecommerce. Chinese Ministry of Commerce, Ministry of Industry and Information Technology, Ministry of Agriculture and General Administration of Customs actively promote the pilot and the application of E-commerce. Both "Internet plus" operation and "One Belt and One Road" strategy take E-commerce as the development breakthrough. Local governments at all levels take E-commerce as the key measure for the transformation of the enterprises and the development of the new economy. The status of the E-commerce has become more and more important in the economic structure. In 2015, Chinese turnover of E-commerce transactions reached 20 trillion for the first time. Turnover of B2C has firstly surpassed that of C2C. The retail turnover of the mobile network surpassed that of the PC network. Free trade area of crossborder E-commerce has generalized to 13 cities. Annual express volume has firstly exceeded 20 billion, steadily ranking the first place globally. All these major events have showed the broad, promising future of Chinese E-commerce.
Principles and Practice o f E-commerce (the tenth edition published by Xidian University Press) is under painting. Based on the new data of the tenth edition, this book also conducts some corresponding renewals.
Chapter one: the development condition and trend of global E-commerce have been updated. Chapter two: the content of "Internet Thinking" and cross border Ecommerce have been added. Chapter three: the latest development of Internet technologies has been supplemented. Chapter four: the content of network construction has been adjusted. Chapter six: consumption behaviors of the consumers have been modified. Chapter seven: the branding, pricing and channel strategy of Internet marketing as well as the commercial models of mobile E-commerce have been updated. Chapter eight: P2P(Peer-to-Peer) models have been supplemented. Chapter ten: the content of the safety and laws of the E-commerce transactions have been adjusted. Chapter five and chapter nine of the original book have been deleted, and all chapters have been rearranged.
The following authors have mainly participated in the book:
Yang Jianzheng: Chapter 1;
Fei Guoping: Chapter 4, Chapter 5, Chapter 6, Chapter 8;
Yang Lifan: Chapter 2, Chapter 3, Chapter 10;
Ai Weina: Chapter 7, Chapter 9.
The publication of this book has been mentored by President Dou Hanxiu and editor Huang Chenggen and Sun Yong from Lixin Accounting Publishing House. National Natural Science Foundation of China (70973079), National Social Science Fund of China (Major Program) (13&ZD178;), Shanghai Municipal Education Commission Key Drscipline Construction Project (S30504), Third Phase of Education Highland of Shanghai(E-commerce), Hujiang Fund Research Base (D14008) and Hongkong Zung Fair Educational Foundation Limited all gave financial support. During the revision, Zhang Mingfei, Chen Yan, Li Jiaojiao, Cao Dongchen and other students have joined proofreading and modification. The author extends the sincere thanks to the data providers, cooperators and sponsors.
洞悉數字商業浪潮:深度剖析全球電子交易生態與未來趨勢 本書導言:數字經濟時代的商業變革 我們正處在一個由技術驅動的商業範式大變革的時代。互聯網、移動通信、大數據、人工智能等前沿技術以前所未有的速度和廣度滲透到商業活動的每一個環節,重塑著企業的運營模式、消費者行為以及全球貿易的格局。在這個波瀾壯闊的數字浪潮中,理解電子交易(Electronic Commerce)的復雜性、前沿動態以及潛在挑戰,已成為企業生存與發展的核心能力。 本書並非專注於某一特定地域或單一視角的電子商業研究,而是緻力於提供一個宏大、全麵且深度結閤前沿理論與實踐的全球電子交易生態係統分析框架。我們旨在為讀者提供一套堅實的理論基石,幫助他們駕馭從基礎的B2B、B2C到復雜的平颱經濟、跨境電商、乃至新興的Web 3.0商業模式。 第一部分:電子交易的基礎理論與技術驅動力 本部分將從根本上奠定讀者對電子交易的理解,剖析支撐現代數字商業的底層邏輯與關鍵技術。 第一章:電子交易的演進與核心概念重構 本章將追溯電子交易的起源,從早期的EDI(電子數據交換)到萬維網的興起,直至移動互聯網時代的全麵爆發。我們將詳細界定B2B(企業對企業)、B2C(企業對消費者)、C2C(消費者對消費者)以及新興的B2G(企業對政府)和G2C(政府對消費者)等核心交易模式。重點探討信息不對稱的消除、交易成本的降低、以及供應鏈的數字化集成如何從根本上改變市場結構。 第二章:驅動數字商業的技術棧深度解析 深入探討支撐電子交易的支柱性技術。首先,詳述互聯網基礎設施、雲計算(IaaS, PaaS, SaaS)在提供彈性、可擴展的商業基礎設施中的作用。其次,重點剖析數據智能——如何利用大數據分析、機器學習算法進行精準營銷、需求預測、動態定價和個性化推薦。最後,探討安全與信任機製,包括加密技術、數字簽名以及區塊鏈技術在構建可信賴的數字資産轉移和智能閤約中的應用前景。 第三章:網絡基礎設施與移動商務的融閤 移動設備的普及已經模糊瞭綫上綫下的界限。本章聚焦於移動商務(M-Commerce)的獨特特徵,如即時性、地理位置服務(LBS)的應用,以及“觸點營銷”(Omni-channel Marketing)的實施策略。探討5G/6G技術如何為高帶寬、低延遲的商業應用(如AR/VR購物體驗、實時供應鏈監控)提供可能。 第二部分:構建與運營數字商業平颱 理解電子交易的成功往往取決於平颱的設計、構建與精細化運營。本部分著眼於平颱戰略的製定與執行。 第四章:電子商務網站與移動應用的架構設計 本章不談特定工具的語法,而側重於係統架構的決策。討論單體架構到微服務架構的演進,以及在麵對高並發交易時,如何設計可擴展、高可用的係統。深入分析用戶體驗(UX)和用戶界麵(UI)設計在轉化率優化中的關鍵作用,以及無障礙設計的重要性。 第五章:數字營銷與客戶關係管理(CRM)的再定義 在信息過載的環境下,如何有效地觸達目標客戶是成功的關鍵。本章係統闡述搜索引擎優化(SEO)與搜索引擎營銷(SEM)的原理,社交媒體營銷的策略製定,以及內容營銷(Content Marketing)如何建立品牌忠誠度。重點闡述集成化的CRM係統如何通過客戶生命周期價值(CLV)管理,實現從獲客到留存的精細化運營。 第六章:電子支付係統與金融科技的整閤 電子交易的閉環依賴於安全、便捷的支付解決方案。本章全麵審視全球主流的支付網關、數字錢包、移動支付解決方案的運作機製。深入分析閤規性要求(如數據隱私保護法規),以及金融科技(FinTech)創新,如嵌入式金融(Embedded Finance)如何與電商流程無縫集成,提升支付效率和用戶體驗。 第三部分:全球化電子交易與供應鏈的數字化轉型 現代電子交易已不再局限於本土市場,全球化運營和高效的供應鏈是規模擴張的必然要求。 第七章:跨境電子商務的戰略布局與挑戰 本章分析企業進入國際市場的戰略選擇,如直營模式、平颱入駐模式(Marketplace Model)和Dropshipping。重點剖析跨境交易中的物流、關稅壁壘、稅務閤規性(如VAT/GST處理)以及文化適應性在本地化戰略中的作用。 第八章:數字化供應鏈管理與履行(Fulfillment) 電子交易的高速響應需求對傳統供應鏈提齣瞭嚴峻挑戰。本章探討數字化供應鏈的“可見性”與“敏捷性”。深入分析現代倉儲管理係統(WMS)、運輸管理係統(TMS)如何協同工作。同時,討論“最後一公裏”配送的創新模式,包括自動化、無人機配送的潛力與限製。 第九章:法律、倫理與數字治理 隨著數字商業的擴張,監管環境日益復雜。本章討論電子閤同的法律效力、消費者數據隱私保護的全球趨勢(如通用數據保護條例GDPR的原則影響)、知識産權在數字環境下的保護,以及反壟斷法規在平颱經濟中的適用性。強調構建一個負責任的數字商業生態所必需的倫理框架。 第四部分:新興模式與未來展望 本部分將目光投嚮電子交易領域的前沿探索,預測未來五到十年的發展方嚮。 第十章:平颱經濟與生態係統戰略 深入剖析平颱經濟的“網絡效應”是如何創造巨大價值的。區分“多邊市場平颱”與“單邊網絡平颱”的差異。探討平颱方如何通過治理機製、數據資産管理和激勵設計,來維護和擴展其商業生態係統的健康發展。 第十一章:虛擬現實、增強現實與沉浸式商務(Immersive Commerce) 探討Web 3.0時代的技術基石,如元宇宙(Metaverse)概念對未來購物體驗的顛覆性影響。分析AR試穿、VR虛擬店鋪如何解決電商的“觸摸和感受”缺失問題,以及數字商品(NFTs)在數字資産交易中的新興地位。 第十二章:可持續發展與負責任的電子交易 本章聚焦於電子交易對環境和社會的影響。討論如何通過綠色物流、包裝優化和逆嚮物流(退貨管理)來實現可持續性。同時,探討企業在數據倫理、算法公平性方麵應承擔的社會責任,以及如何將ESG(環境、社會和公司治理)標準融入數字商業戰略。 結語:麵嚮未來的數字領導力 本書最終旨在培養讀者在不確定和快速變化的環境中進行戰略決策的能力。成功的電子交易不再是技術的堆砌,而是對商業模式的深刻理解、對客戶需求的敏銳洞察以及對持續創新的不懈追求。本書提供的分析工具和框架,將助力讀者成為這場數字商業革命中的掌舵者。